Effective Date: September 1, 2024
At Vedam Organic, we are committed to delivering your orders in a timely and efficient manner. Please review our Shipping Policy below to understand how we handle the shipping and delivery of your purchases.
1. Shipping Charges
- Free Shipping: We offer free shipping on all orders, regardless of the order value or destination within India.
2. Processing Time
- Order Processing: Orders are typically processed within [Insert Processing Time] business days after payment confirmation. Please note that processing time may be extended during peak seasons or due to unforeseen circumstances.
3. Shipping Methods and Delivery Time
- Standard Shipping: We partner with reliable courier services to deliver your orders. Standard shipping typically takes [Insert Delivery Time] business days for delivery within India, depending on your location.
- Delivery Time: Delivery times may vary based on your location and any external factors beyond our control, such as weather conditions, public holidays, or courier service delays.
4. Order Tracking
- Tracking Information: Once your order has been dispatched, we will provide you with a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment on the courier’s website.
5. Shipping Destinations
- Domestic Shipping: We currently ship only within India. We deliver to most locations across the country. However, there may be some remote areas where delivery services are limited. In such cases, we will inform you if we are unable to deliver to your address.
6. Order Delivery
- Delivery Attempts: Our courier partners will make [Insert Number of Attempts] delivery attempts. If the delivery is unsuccessful after the final attempt, the order will be returned to us, and we will contact you to arrange for reshipment or refund.
- Delivery Issues: If you experience any issues with your delivery, such as a delayed or missing package, please contact our customer service team at +91-8076377624 or email us at vedamorganic@gmail.com / info@vedamorganic.com for assistance.
7. Damaged or Incorrect Orders
- Damaged Orders: If you receive a damaged or defective product, please contact us within [Insert Timeframe, e.g., 48 hours] of receiving your order. We will arrange for a replacement or refund as per our Return and Refund Policy.
- Incorrect Orders: If you receive the wrong product, please contact us within [Insert Timeframe, e.g., 48 hours] of receiving your order, and we will correct the mistake at no additional cost.
8. Changes to Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy, please contact us at:
Vedam Organic
G-20, Ground Floor, Near EDMC Primary School
Ghazipur, Delhi – 110092
Phone: +91-8076377624
Email: vedamorganic@gmail.com / info@vedamorganic.com