Effective Date: September 1, 2024

At Vedam Organic, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Returns Policy carefully.

1. Returns

  • Eligibility: You may return a product within [Insert Return Window, e.g., 7/14/30 days] of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Certain items are non-returnable, including perishable goods such as raw herbs, herbal powders, dried flowers, vegetable and fruit powders, dry fruits, and edible seeds. Customized or special-order items are also non-returnable.

2. Return Process

  • Initiate a Return: To initiate a return, please contact our customer service team at +91-8076377624 or email us at vedamorganic@gmail.com / info@vedamorganic.com with your order number and reason for return. We will provide you with instructions on how to return the item.
  • Shipping Costs: You will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds

  • Refund Eligibility: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method.
  • Refund Processing Time: Refunds will be processed within [Insert Refund Processing Time, e.g., 7-10 business days] after we receive the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

4. Exchanges

  • Exchange Eligibility: If you need to exchange a product for a different item, please contact us within [Insert Timeframe, e.g., 7 days] of receiving your order. We will guide you through the exchange process. Exchanges are subject to product availability.

5. Damaged or Defective Items

  • Reporting Damages: If you receive a damaged or defective item, please contact us within [Insert Timeframe, e.g., 48 hours] of delivery. We will arrange for a replacement or refund at no additional cost to you.

6. Late or Missing Refunds

  • Refund Status: If you haven’t received a refund within the expected timeframe, please check your bank account or credit card statement. If the refund is not reflected, contact your bank or credit card company, as there may be processing delays.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at vedamorganic@gmail.com / info@vedamorganic.com.

7. Changes to This Policy

We reserve the right to update or modify this Refund & Returns Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.

8. Contact Information

If you have any questions about our Refund & Returns Policy, please contact us at:

Vedam Organic
G-20, Ground Floor, Near EDMC Primary School
Ghazipur, Delhi – 110092
Phone: +91-8076377624
Email: vedamorganic@gmail.com / info@vedamorganic.com