Effective Date: September 1, 2024
At Vedam Organic, we strive to ensure customer satisfaction. We understand that there may be occasions where you need to cancel an order. Please read our cancellation policy carefully.
1. Order Cancellation by Customer
- Before Dispatch: You may cancel your order for any reason before it has been dispatched. To cancel an order, please contact our customer service team at +91-8076377624 or email us at vedamorganic@gmail.com / info@vedamorganic.com with your order details.
- After Dispatch: Once an order has been dispatched, it cannot be canceled. In such cases, you may return the product in accordance with our Return and Refund Policy once it has been delivered.
2. Order Cancellation by Vedam Organic
Vedam Organic reserves the right to cancel any order under the following circumstances:
- Product Unavailability: If the product you ordered is out of stock or discontinued, we will notify you as soon as possible and provide you with an option to cancel your order or select an alternative product.
- Payment Issues: If there are issues processing your payment, such as payment authorization failure or payment fraud detection, we may cancel your order. You will be notified if this occurs.
- Inaccurate Information: If the order is placed with incorrect information (e.g., incorrect shipping address), we may contact you to rectify the issue. If we are unable to reach you or the issue cannot be resolved, we may cancel the order.
3. Refund Process
- For Customer-Initiated Cancellations: If you cancel your order before dispatch, we will process a full refund. Refunds will be issued to the original payment method and may take [Insert Processing Time] business days to appear in your account.
- For Vedam Organic-Initiated Cancellations: If we cancel your order due to product unavailability or other issues on our end, a full refund will be provided. Refunds will be processed promptly and returned to the original payment method.
4. Changes to Cancellation Policy
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon being posted on our website.
5. Contact Information
If you have any questions or need assistance with canceling your order, please contact us at:
Vedam Organic
G-20, Ground Floor, Near EDMC Primary School
Ghazipur, Delhi – 110092
Phone: +91-8076377624
Email: vedamorganic@gmail.com / info@vedamorganic.com